Support
Need a hand with True Carry? Whether it’s setup, pairing your phone to a simulator, billing, or anything else, we’re happy to help.
Email us at Rushil@truecarrygolf.com and we’ll get back to you, usually within one business day. To help us help you faster, include your account email, your device and app version, and a short description of what you were doing when the issue happened.
Common questions
True Carry support FAQ
How should I position my iPhone for launch-monitor capture?
Mount the iPhone on a stable tripod directly above the ball at the guided height of 41 inches. Center the ball in the on-screen target and wait for Ready before swinging.
Why did True Carry miss a shot?
Check that the app showed Ready, the ball contrasts with the background, lighting is even, and the tripod did not move after calibration. Device camera support can also affect capture.
How do I connect True Carry to the browser simulator?
Open True Carry Play in a browser, choose Pair your iPhone, then enter the displayed code in the app under Sim and Live Sim.
How do I get help with billing or my account?
Email Rushil@truecarrygolf.com with your account email and a short description of the issue. True Carry usually replies within one business day.